Here is a brief overview of the practice policies to assist you with common questions and answers. 

Existing clients

PRACTICE Policies

session fees

The fee is $150 per 50 minute session. Reduced fee services are available on a limited basis. Longer sessions are available and will be prorated accordingly.  

methods of payment

I accept cash, checks, credit cards, and online funds transfers. Please make checks payable to "Lisa Olson".

Cancellations

In order to cancel or reschedule an appointment, please notify me at least 24 hours in advance of your appointment. You are responsible for the full payment of the missed session without the required notice within the 24 hour window.

insurance

I am an "out-of-network provider" and do not bill insurance. Upon request, I can provide a monthly statement/superbill that you can submit to your insurance company for reimbursement.  Some clients report significant reimbursement, others use a Health Spending Account (HSA), and others are not covered.

To determine if you have mental health coverage, the first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:

  • What are my mental health benefits?

  • How many therapy sessions per calendar year does my plan cover?

  • How much does my insurance pay for an out-of-network provider?

  • What is my deductible and has it been met?

  • What is the coverage amount per therapy session?

  • Is approval required from my primary care physician?

paperwork

Once we schedule our first session, I will send you my new client paperwork intake form and consent forms for you to complete digitally. Completing these forms in advance gives me time to review before we meet and helps us maximize our session together.

Accessibility

The best way to contact me is through email. I reserve texting for scheduling purposes and brief contact. I cannot ensure the confidentiality of any form of communication through email, so please be general in your communication to safeguard your privacy. It is advisable to leave detailed messages on my confidential voicemail regarding information about any therapy content.

confidentiality

In general, the law protects the confidentiality of all content shared in therapy between a client and a therapist. No information is disclosed without prior written permission from the client. However, there are a few important legal exceptions to this rule. Legally, I must break confidentiality if there is suspected child abuse, suspected elder abuse, a threat to harm self or others, or a court mandated subpoena. 

9 Crow Canyon Court, Suite 100

San Ramon, CA 94583

925.480.7550

lisaolsonmft@gmail.com

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Lisa Olson MA, PPS 

LMFT #107725 

Credentialed School Counselor

L